ESS Policy

It is our firm intention to provide the most comprehensive service of its kind in the marketplace. The Dubosky family has a personal commitment to excellence in the selection of the products it sells and welcomes comments on the performance of our staff.

Pricing…All prices are outright and will be quoted by our inside sales personnel upon request. Written pricing can be obtained either through an individual quote or printed price sheet, once a trade relation is established. Prices may change at any time. Some units may carry a buy back on a rebuildable core. If so this credit may be obtained by returning a core, freight prepaid, in acceptable condition to ESS. The buyback amount can be quoted by any inside sales person, and returns of this type must obtain an RGA before being sent to ESS.

Freight…All products will be shipped FOB our warehouse. Freight prepaid shipments may be negotiated on a case-by-case basis.

Hours of operation…ESS is open for business from 8:30am until 5:00pm Eastern Time every workday.

Terms…All purchases will be billed to a credit card or shipped COD unless credit is established beforehand. In cases of approved credit, terms are net 10th from the end of the current billing month. A penalty of 1.5% per month will be placed on past due accounts.

Shipments…Stock orders will be filled and shipped within 48 hours of receipt. Orders for 3 units or less if received before 4:00pm will be shipped the same day.

Warranty… All ESS units placed on vehicles or machinery other than on road applications will carry an 8 month warranty from date of purchase. Units sold for highway use will carry a 14 month warranty from date of purchase. When making a warranty claim, contact ESS via the website and request an RGA. Please include the part number and date of purchase. A warranty claim will be faxed (or mailed) to you to be filled out. Return the unit freight prepaid to Electrical Systems Specialists, LLC, 114 S. Washington St., Pottstown, Pa., 19464, Att. J. Dubosky IV. The unit will be tested and if accepted, a credit for the unit will be issued within 5 workdays. If it is rejected, a documented analysis will be sent to you explaining the rejection, and the unit can be sent back if desired.

Stock returns…Product may be returned by providing the part number and date of purchase. An RGA must be obtained, after which the unit may be sent, UPS prepaid, to ESS (address noted above). Upon receipt and retesting, a credit covering the cost of the unit will be issued to the purchaser. If repackaging is in order, a handling fee of 15% may be charged. No unit can be returned once it has been placed on a vehicle, or if it has been disassembled.

R&R policy…ESS has the ability to process odd units on an R&R basis. If this service is required, contact us via our website for instructions. All R&R units are billed on a time and material basis, with freight paid by the purchaser both ways.

Technical help…can be obtained on the website by going to the Contact ESS section and requesting the information needed